Thank you Southwest, for bothering to send an email to your customers, none of the other airlines have done so. You are my favorite airline to fly with, wish Expedia included you in their list of airlines. No baggage fees are awesome, wish you flew to Hawaii!! Also the fact that any flight can be changed or canceled without penalty ROCKS. A couple years ago I booked a flight on US Airways to Phoenix, my son races drag boats there at Firebird raceway, well I booked the flight for the wrong weekend, boy did that cost me. US Airways talked me into booking a whole new flight telling me it would save me in the end, because they charge a $150.00 change fee plus and fee increase. Well I booked 2 more flights for hubby and I and eventually lost the entire $800.00 for the first two tickets because in order to use that $800.00 I would have to pay an additional $300.00 for the change fees, well $1100.00 for 2 round trip tickets from Reno to Phoenix??? I have never flown with them again! Southwest all the way, you are always the airline I check out first. I do wish the credits for changed/canceled flights could still be used by anyone, I travel more than hubby and will use my credits and hope we can get his used also.
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