First of all, I have enjoyed flying Southwest for over 15 years and don't wish to find other modes of transportation.
Yesterday, I booked my vacation for November and to my dismay that I wasn't going to receive a ticketless itinenary mailed to me. I was told it was either to be printed by computer or faxed which I just lucky to have someone to assist me.
I understand the fuel charges are out of this world and the company needs to cut corners. I will be retiring the end of the year and I don't plan on purchasing a computer, printer and don't drive. I'm sure a lot of people are in this situation.
My suggestion is to continue sending out the ticketless mail and charge a small fee for the ones that request it.
I will appreciate a response from either of you. Thank you.
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