01-23-2008
10:53 PM
18 Loves
Thank you.
I am not familiar with the details but I want your planners to know I am willing to pay an additional fee to have 'premium access' to maintain high speed access versus being slowed by heavy use on the flight.
The one additional need I have is for better battery life for my laptop or a plug-in on your longer flights. Any help there?
Again - Thanks - this will be a very valuable service for me.
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I fly SWA more than 50 times per year - so I'm frequently in the SWA lines and under some other carriers' definition I would be a Frequent Flier and would be awarded special privileges.
I LOVE the current system. I routinely log in and obtain my boarding pass - I also have you bookmarked in my Blackberry and you have made it very easy to log in when I am away from my PC.
I think my knowledge about how to use your system - and the "A" boarding pass I generally obtain - is my 'reward' for the number of trips I take. You
And when I screw up and don't get online - well, as one of your flight attendants once said "You're not getting married, just taking an airplane ride - so find a seat!"
I believe these Third Parties unfairly disrupt the process and should be immediately shut down - if not prosecuted for interfering with your business. They are no better than hackers who would deface your website or steal confidential information.
PLEASE don't change a thing in the process and stay diligent about protecting your customers against these interlopers.
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