11-16-2007
02:32 PM
1 Love
(finishing previous comments) I agree with many of your customers that the pre-boarding procedures and rights were grossly abused and needed change. For many years when flying North and South it was exclusively on U.S. Air and East and West it was on Continental. Now its Southwest even when it is not totally convenient. Today, I try your new system for the first time in a flight from Tampa to Birmingham and back. As we use to say in the news business, "Film at 11" . P.S. Thanks for the LUV Voucher for that infamous flight from Tampa to Las Vegas and the emergency stop in New Orleans because of the powder spill in the bathroom.
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11-16-2007
02:19 PM
1 Love
As a dedicated and frequent flyer on Southwest, when I first heard that SW was going to board people basaed on the letter and number on their boarding pass, I though that was fair and convenient. But when I read about how SW was going to sell "A" pass seat to those capable and willing to pay for them, I had a very negative reaction. Southwest was built on the Joe Six Packs and Grannies of the world wating to fly for personal reasons. Now, it appears that you are catering to the business flyer. I fly to assist my non-profit clients in the management of their associations. It is they not me that pays for the fare and I am duty bound to get the lowest and best fare.
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