Just another half-hearted appology by a large corporation trying to save face.
Fact of the matter is that Southwest and it's employees handled this situation about as poorly as they possibly could. All indications are that this is the norm on this airline rather than an exception. The only difference is that this time they tried to do this to someone that actually had a voice and the courage to fight back, not an anoymous overweight person too humiliated to defend themselves.
This is just another indication of how poorly run Southwest is, and confirmed to both myself and everyone else I have discussed this situation with just why we will never fly with this airline again.
It's too bad that Southwest is incapable of living up to the BS their marketing department produces. You should all be ashamed of yourself for allowing this type of practice to continue.
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