Has everyone forgot that it use to be first come first serve at Southwest...well not anymore. Its who has the best technology, these are the people who will get the A's I've seen many people (senior's and people who do not have access to the internet) arrive at the airport 3-4 hours before there departure and get C's how fair is that. I know, I know life is not fair but this is how Southwest has done business for many years and apparently has made it a huge success, now everything is changing. Is the culture of Southwest Airlines changing.....you bet.....for the better?? Time will tell.
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