I am a customer waiting to book a trip in June and August. I am not angry and can certainly wait until Feb 8th. I am annoyed and while I will probably continue to fly Southwest, my opinon of them has dropped. If I was traveling in May and could only book half my trip, I would probably be angry. The rationale for keeping 120 days of inventory out there makes perfect sense. However, letting that drop to even 120 days doesn't seem right. The inventory should be on a 30 day replenishment window so that customers do not have to keep guessing and wasting time checking.
While Bill seems like a nice guy, I was disappointed in his response that "it's over and done with - the schedule will open when it opens". It's not over. It won't be over until the schedule is opened and everyone is satisfied that they have been able to book at the rate and schedule that they had hoped for.
Travelers have been complaining about this for over a month on other boards and for over a week on this thread. Southwest should have been in tune with their customers needs and been able to at least open 30 days more of inventory in a quicker time frame than two weeks. I can't imagine a mistake like that continuing at my company.
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