It's great to see the enthusiasm and warm-heartedness of Westjet employees and customers welcoming Southwest into the code-share agreement.
I've done a little research on Westjet just to ease my own sense of mind, and have found that Westjet and Southwest's culture and structure are very much alike.
I have read many customer reactions and commentaries, and it seems that Westjet has a very loyal base of customers. I compare Westjet's pride with what I observed the first time I went to St. Louis, MO. The people in St. Louis took pride in their city, and what impressed me the most was that when people were talking about the city, they always laid claims to ownership. They always referred to "our city" or "my town", or "we are doing this or that" instead of saying "the government or the city" is doing it. With this said, what astounded me was that Westjet employees and customers seem to deem themselves "westjetters", showing pride and commitment to the company. Westjet had to be doing something right!
There has to be a level of admiration in corporate businesses (and airlines) when you can hear customers and employees labeling or describing themselves after the company. I think Southwest Airlines should promote the code-share by creating our own "Southwester" campaign by showing our employee's and customer's satisfaction with Southwest Airlines commitment to customer service. What do you think--ehe?
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