Wish I could say our holiday experience was as positive as it usually is on Southwest. We were among the unhappy people on the flight that left Chicago for Portland, OR, flew 2-1/2 hours, only to turn around and come back to Chicago. We heard they were out of de-icing fluid in Portland, so while we could have landed fine (other flights were landing), Southwest could not have gotten the plane back out of there until the next day. We spent the night in Chicago (with our two kids and 84-year-old mother-in-law), sure that Southwest would somehow get us to Portland the next day. No such luck - all the flights were full, and none were added to accomodate the planeful of us who landed back in Chicago. And it took 3-1/2 hours to even get our luggage back in Midway. My husband and I are huge fans of Southwest and always recommend it to others as "not being like other airlines." This was the first time in 20+ years I can say I didn't feel that way about it. Last week we sent a letter to customer relations, so are hoping for the best.
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