09-07-2007
09:54 PM
1 Love
Southwest definitely blew it on this one. One jealous woman complains because a young girl is dressed different that she would like so it turns into this national scene. I am sure that Southwest will see the results in their reservations. I don't think it will kill the airline certainly, but it will make a difference for a while.
Bottom line: Southwest should have apologized to this young lady who did absolutely nothing wrong. If she had truly been offensive I would have appreciated what they did, but she wasn't.
Last piece of advice: If you want to enforce a dress code, first you have to have one. Don't let an uptight customer cause this kind of problem for you. I hope she is getting the embarrassment she deserves out of this.
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