02-16-2010
10:19 AM
If Southwest has this policy in place, I can respect that. However, the airline should have used better judgement when they carried it out. If in fact, a person's weight is going to be an issue, this should be dealt with long before they are settled into their seat awaiting take-off. The people at the check-in counter knew very well that the flight was fully booked and should've addressed the issue then, instead of putting Mr. Smith into a humiliating situation by being removed from the aircraft.
I know that we all "live and learn" from our actions and hopefully Southwest will address these issues more appropriately in the future.
I've seen Kevin Smith recently and although he is overweight, I would've never have thought that he was large enough to constitute making him an example. Perhaps a revision of the policy should include a weight that qualifies it's enforcement so that customers over that weight know in advance that there may be an issue.
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