02-15-2010
06:10 PM
I used to fly Southwest enough to get at least one round trip a year and it was more common to get two a year, but I refuse to fly with them since I was berated by the person checking my excess baggage in Portland. Not only did he tell me that if I didn't like it I could go fly another airline, but when I contacted Southwest they brushed me off as they couldn't do anything about it but I could file a formal complaint. I did and got a nice form letter back. I used to fly them because of their customer service and their baggage policy, but now I refuse to fly them and have many people in my business who love the media baggage policy but we are now spreading the word to avoid them. I use to argue with people who called them "Southworst" because I thought I had it down how they worked, but since they decided to drop customer service, I too call them Southworst!
... View more
