12-30-2007
12:47 AM
3 Loves
Do NOT keep the numbers. They are failing MISERABLY. When I check in at 2 seconds after 24 hours ahead, and get an ERROR telling me I'm too early, only to get A43 5 seconds later, I know that you're system is BROKEN, BROKEN, BROKEN!
GO BACK TO THE WAY IT WAS.
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12-30-2007
12:40 AM
3 Loves
A 5:35 PM EST return flight tomorrow. Tried to check in as earlier as possible. Even got an error message timestamped at 5:35:02. Ended up with A43. This system is a huge mistake. Please comes to your senses.
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12-18-2007
04:14 PM
3 Loves
I just checked in online as soon as the web site would allow me. A25. 25th in line. I'm meant to sit down and relax while I wait to board. Relax, knowing that there are 24 people in front of me competing for the 10 seats that my 6'11" frame will fit in without my knees pressing into the back of the seat in front of me. The fact that I used to be able to show up early and get at the head of the line was the main reason to fly Southwest. I sincerely hope you'll reconsider these decisions.
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11-18-2007
06:19 AM
1 Love
For the people who are saying "just pay the extra fare": I priced the extra fare for my flight, and it was double the fare I paid expecting just the old system with the added numbers. There is no way Southwest can justify this. There are 6 bulkhead seats and 4 exit row seats with extra leg room, but up to 15 tickets are sold at the "business select" fares. This means that as many as 5 people may pay twice as much for no benefit. This is a fraud.
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11-17-2007
01:21 AM
1 Love
I'm infuriated.
I bought a ticket 6 days before you made this announcement under the assumption that I would be eligible to board the plane before anyone else as long as I checked in first. This is critical to me, because at 6'11", I can barely squeeze into your regular seats. I now find out that I have to pay an extra $400 (more than double) to qualify. If I had known this, I would not have purchased a non-refundable ticket.
The ethical way of making this change would be to have it take effect in several months, not immediately.
There is flat out no reason to fly Southwest any more. Good riddance.
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