Dear Southwest,
Unless there is an emergency, I am done with Southwest. After many years of using AND talking up your airline, I am done with both. If you were smart, you would have addressed this issue immediately, with much more than just cute slogans. All the hard work that Mr. K. did to build an example of
"a great buisness" was just thrown away. I am now putting you guys in the same catagory as the guys that charge $30,000 for cars that don't even have
descent cup holders. Why don't you change your name to "Puritan Airlines"
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