04-08-2008
11:46 PM
2 Loves
Called reaccomodation office for most recent update. Maybe those of us with RR tickets, booked by SW for ata, after 5/3 may still have hope. I was told this morning, no way, but this afternoon they seem to be saying if you hold on........maybe they'll be able to establish reaccomodations agreements. They will try to have everyone, in order of travel, called back within 30 days. I don't know which agent is right. Time will tell. I just didn't want to be responsible for misleading anyone. I was just passing on what I, myself, was told. Hope everything works out for all of us, as I sit biting my nails, hoping there are seats left when we find out our fate.
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04-08-2008
02:41 PM
2 Loves
Well the day has come, you've finally decided the fate of my family and their vacation and for all of you out there wondering about Rapid Rewards for travel with ata after May 3rd you're not going to get anything but your rapid rewards miles, possible waiver of the $50 extention. That's it. I they can't even tell me when they will be willing to call me and notify me of this. Now if your kids were one of the lucky ones traveling before May 3rd SW is willing to reaccomodate you. Now if it sounds like I'm angry, that's because I am. I wasn't to start with. I understand business, I understand you were caught off guard, but shouldn't you have clear ideas of what you are going to do in these situations? I was told by an agent last week that she would assure me that even though I was on a Rapid Reward, since I had booked through Southwest that they would reaccomodate me and I WOULD be going to HAwaii. I know you are going to say, well she was misinformed. OK So what is your excuse for making me wait until all other options were gone and flights have tripled in cost, and still i had to contact you. You know who I am, send me an email, tell me you're not going to reaccomodate me, fess up. I realize fuel has gone up.....and all the other things you people reading this are going to throw out there, but consider this I have companion status on Southwest and have saved over a year to go. Even if I could find something for my travel dates that I could afford I'm now sitting with RR tickets that they won't extend over a couple of years so I won't lose them. SO I pay for tickets to HAwaii and lose future vacations I've already earned. BUT< BUT Most important to me is that Southwest thinks my family is less important than the other Rapid Rewards customers traveling between now and May 3rd. Southwest you blew it this time.
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