First Southwest devalues the Rapid Rewards program,now they are putting an additional row of seats in the plane while claiming this is more comfortable. I fail to see how reducing the pitch to 31 and the recline to 2 makes for a more comfortable experience. In addition since your 737s only have 2 bathrooms versus the standard 3 will only lengthen the lines to use the facilities. Southwest used to be my primary airline even if I sometimes had to change planes versus a nonstop on one of your competitors. I flew Southwest because the planes were more comfortable and the Rapid Rewards program was good. The Rapid Rewards program now stinks and the planes will now not be comfortable. As Southwest continues its decline into mediocrity can checked baggage fees be far behind?
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01-08-2011
01:48 AM
2 Loves
I FEEL YOU HAVE TAKEN A REWARDING SIMPLE SYSTEM AND CHANGED IT INTO A COMPLICATED SYSTEM WITH MUCH LESS VALUE TO ME. I LIVE IN new york city and fly mainly to the west coast .I flew southwest despite the fact that other airlines fly nonstop which you do not because I like Southwest and I earned free trips faster than on uour competitors. Unfortunately, by my math, now I will earn free flights faster on your competitors, so unless your fares are cheaper which they rarely are anymore, I am better off flying nonstop on another airline. I hope Southwest reconsiders this change and decides to keep Rapid Rewards the way it was. Ithink this would be both in the customers and Southwests best interest. Thanks for reading this comment.. P.S. I also have the Southwest Chase Visa credid card, but I will probably not renew it as I do not think it will offer me good value anymore.
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