I am a frequent flyer (at least two flights a week). I have had a companion pass for at least six years. You can see I am a very loyal Southwest customer. I also fly enough to be a platinum on US Air (the new America West) and Premier on United. Why am I loyal and fly Southwest anytime I can...............
Because they are the only airlines where I know I will get there on the day I want to get there. The reason I fly other airlines is only because Southwest doesn't service all airports such as Newark. Of my last six flights out of Newark, I've not made it back three different times. I started out at the right day and time, but somewhere due to delays I've made it only partially home. I can't blame everything on the other carriers. I know that traffic is a huge contributing factor. But two of my delays were due to mechanical problems. I've been told it is my fault for taking the last flight out on Friday. It never seemed to be a problem in the past on Southwest, even when flying cross country. How I miss Southwest. I think it should be mandatory and yes, wonderful if Southwest flew into every major city. I for one am looking forward to that day.
It is more than that though. It is the "I can do it " attitude on Southwest that seperates them from the others. That creates happy employees and it shows. I now treasure my Southwest flights compared to the others.
There will always be wish lists. I have a few myself that I would love to see Southwest encorporate. But on the whole, there is not a better airlines. Even with lost baggage and cancelled flights, Southwest handles the problem better than any other.
My husband is a United Global traveler. He is to United as I am to Southwest. We have different traveling likes and dislikes. But you can take the first class upgrades and free drinks. I will take getting there on time in a happy enviroment anytime of the year. Plus isn't every seat on Southwest first class???????? And I have my books of drink tickets. Where's the different excepct in the cost.
Thanks Southwest. YOu make my life easy. I've learned that it's okay to change a reservation without being killed in change fees. I've learned it's okay to have two different reservations from two different cities because I don't quite know where I'll end up. I just cancel my other without fees. And since I always get an aisle seat with my A boarding group, I will not be charged additional fees for a premium seat.
Keep up the good work and keep having fun. But please DO NOT assign seating. Why wreck a good thing.
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