The first time I flew Southwest, I was appalled when I found out they treated their customers like cattle in chutes in the name of saving a few bucks. Funny how JetBlue doesn't need to do that. I put them to the bottom of my choices for flying in the future, and luckily, have never needed to fly Southwest again. Now, I find out that Southwest mocks their customers! They humiliated two of their female customers, and instead of truly apologizing, they mocked them in "funny" press releases. Of course this is only to counteract any lawsuits, but I don't care. I expect basic human respect from companies that I patronize. It's not much to ask for, especially from an airline. I'm NEVER going to fly Southwest again. I'll pay a few more bucks and fly an airline that has treated me well, like JetBlue. Besides, after reading their response to this, their management strikes me as so stupid I'm surprised they can keep their planes in the air.
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