Unlike the other "Anonymous" posters around here, I am happy to state with confidence that I am happy with Southwest's handling of this situation - and I am willing to attach my name to it. Shame on Kevin Smith for suddenly "not liking" a policy with which he apparently agreed for quite some time just when it became inconvenient. And, by the way, Southwest hasn't disclosed any details that Kevin Smith hasn't already disclosed on his 1.5 hour long rant on the subject, so all of you who keep knocking the airline for defending itself can shut it. Besides, it's not like Southwest didn't try its best to work within its own guidelines (to which Kevin Smith admittedly AGREED for a period of time) to ensure passage on a later flight and an attempt to compensate him for the inconvenience. A point might be made about the policy itself: while I agree with Southwest's reasoning and intentions, it can be inherently discriminatory. But if there is a point to make, Kevin Smith, who AGREED TO THE POLICY for some period of time and only voiced disagreement WHEN IT BECAME INCONVENIENT is certainly not the person to make it.
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