Please do not change!
I LUV Southwest to the point where I have caught myself defending SWA while in line listening to "Cattle Call" comments from other passengers. At times I've had to change seats so that a familly or group could sit together and enjoyed the fact that I made someone smile!
SWA has always been about people. It wouldn't hurt your passengers to get a little more people friendly also.
My suggestions are:
Get tough on carry on size. I liked the old ("Bin Hog") signage that used to be posted everywhere.
Where you can, define A, B, and C lines more clearly.
Remind all passengers that the front of the plane usually hits the ground first followed closely by the rear........LOL
Thanks for all you do!
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