02-15-2010
05:02 PM
Wow, what a mealymouthed apology.
In the future, to apologize correctly:
Specifically state what it is you (or your agents) did that was wrong, and apologize sincerely for it.
Nowhere in the above, do you see "and then try and justify your actions for another few paragraphs."
Southwest, that's not an apology, and we're not buying it. Pathetic.
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