11-28-2007
05:47 PM
3 Loves
I am a businessman and travel frequently. I recently used Southwest to fly to Phoenix. My experience with the boarding process was not a good one. The efficiencies gained by Southwest may be great but the inefficienties of the process on customers is also great. To start with, to get a "choice" you have to go to the Southwest website and click on the button 24 hours ahead to get a good "choice" seat. If you don't click within a millisecond of the time, your chance of getting a good seat is not happening. In addition, I had to leave a meeting to go a web computer to perform this function both on the trip out and back. Talk about unintended consequences. I also do not like standing like cattle in the lines prior to boarding. I don't have to do this on other airlines. I don't feel the anxiety of not knowing. This may be fantastic for Southwest but the mumbling in the cattle lines is not positive. I don't have the time or the will to go through this process just for a flight again. Sorry.
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