To Gary Kelly,
My wife is flying on Southwest from ABQ to Seattle to visit her sister for Thanksgiving. We appreciate all you and your team does to get us from point A to point B in a safe and comfortable manner. In order to help your passengers and your team, I would like to talk about the loading experience and propose a few modifications.
First, there are elderly passengers who do not take advantage of your pre-boarding option. I think the flying experience of your passengers would be more positive if one or more of your people in the loading area would invite the people they think appropriate to pre-board. I think this would streamline the loading and enable the pre-boaders to load in a less stressful environment. This would also prevent passengers who have trouble climbing over other passengers to get to their seat.
Second, many of the pre-boaders are families with children. My personal experience has demonstrated that there are families who are not eligible for pre-boarding but they use it anyway. I think your people could educate us, as passengers, to insure the pre-boaders are appropriate.
Also, related to this issue, if you were to assign a seating area to those families with very young children (infants and toddlers for example), I think it would be a more positive flying experience for your passengers.
We appreciate your hard work. Thank you for your thoughtful consideration.
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