Gary,
I encourage you to give your new boarding system and business select choices a chance.
My first thought about the new system was like many others - "don't fix what ain't broken" however after a couple of runs at it, I 've come around to it.
I have chosen Business Select as my seat of choice the last two times I've flown and I'm giving it a thumbs up. As a business owner, with last minute flight schedules, I like the options that Business Select offers and the options of last minute changes without huge penalty costs. As reference, I fly a couple of times each month during the year and look forward to flying Southwest Airlines. And really, your on-time record is what really sets you apart from he other guys. No other airline can even come close as far as I'm concerned.
Thanks for the superb service.
DJ
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