no matter how you twist it, facts come down to facts. you policy states that that if the arm rest can go down then you can fly in one seat. He (Kevin Smith) did that and was still asked to vacate the plane. though this is not the fault of having the policy, the employees "judgment" is invalid as they must follow policy. their "judgment" is not southwest policy. if it is then southwest is also liable for what ever "judgements" their employees implement on their own, be it about size, skin color, religion and so on and so forth. this issues really isn't about size, its about how your employees treat people. and how he was already feeling upset that he had to use an extra seat, and felt he wasn't being listened to and rushed, then to have something so embarassing happen to him on the plane, which by the way if it truely was a matter of safety for the passangers, then they shouldn't have let him on in the first place. if anything i feel southwest is a good company. unfortunately they have serious issues with their personal, and should look into the young lady who was serving him. (Kevin Smith). if you think i am wrong please i would like to see the fault in what i said so email me back. and please dont just point out spelling errors. that really isn't the point of the comment.
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