I think Greg has a perfectly valid question. The FID screens are updated manually at each station by the operations agents, those operations agents know the plane is still in LAS and not airborne. They are slow to update and they don't seem to bother updating until the plane is airborne, that is not good customer service IMHO.
Now it could be they simply are too busy with multiple tasks and get distracted, but if customer service is going to stay the main focus then mangement needs to do a better job either helping out or re-arranging procedures or making agents aware just how much the public depends on accurate and timely information.
I am an insider.
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