I love you Hokey Day story. Southwest must be a fabulous place to work. It's a fabulous airline and I'll tell you why. On Sunday, I was flying from Denver to Tulsa after a long week-end of wedding festivities in Aspen. I was really tired. Our plane had mechanical problems, and we had to change planes and we were four hours late getting into Tulsa. So frustrating . . . until I received an e-mail of apology from Southwest today and a $100 voucher on my next flight. Wow!!!! That is so cool. You guys are the best. I wish you connected to every city in the country.
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