have tried repeatedly to get credit for past flights taken by family members.
one member is 90 years old and has flown SW a few times. I'm beginning to sense possible age discrimination since there is no response to requests. other family members (myself and spouse) have received some of their requested flight credits.
I was disappointed to hear we booked travel plans with SW and not UNITED since UNITED has preferred FF program
another fly in the ointment
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