This is hideous. I have flown SWA from day 1 and am also a stockholder thru thick and thin. Well, this is about as thin as it gets! Poor planning an execution on this one. Free bags aren't much help when you can't even login to the site...and I refuse to wait on hold for very long. I'd be flat out of business if I treated my customers this way. Can't login and requires me to us a new name that it won't accept. Then as mentioned 20 min on hold? Who's brainstorm was this? Why monkey with a system we loved? Now you are getting like everyone else and losing the mojo. I just sold my stock and I'm pissed!
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