When I was in college - I DETESTED flying Southwest! But - dad paid for the tickets - so shut up and deal. Now I fly weekly (or more often) and I LUV Southwest!!! You converted me!
You've made a few changes lately (the whole Rapid Rewards seat limitations really got me IRKED - still am....but that's not why I am here) - but I LUV open seating - and the improvements you've made to get boarding passes. I LUV the mobile device checkin - in fact I just taught 3 coworkers how to use their blackberrys to check in... thank you for that one!
NOW - -about this open seating thing - PLEASE PLEASE PLEASE - LEAVE IT THE WAY IT IS. There -I've said it. Because I check in on my blackberry - getting an A pass is not an issue - and I really don't mind standing/sitting (usually) in line - on that note - can you guys add some more padding to the carpet? Remove the numb bumb issue?? Sorry - got off track. If I don't feel like sitting in line - I get on the end of the A line - and I still get a good seat - usually an aisle w/o an issue. I fly to and from south and west Florida all the time for work (we joke we should rent a plane from you and put the agency logo on the tail, right next to yours - you are the agency plane!)
I find the people who whine about open seating belong to a couple of categories -
1) The ENTITLED. I am gold-diamond whatever on my usual airline and I want to board first. I usually fly first class - but could not get a seat on my usual airline.
2) The HARDLYs - they hardly fly. maybe once a year for vacation that is too far to drive. And they have kids and they did not read information (btw - you have SO much info on your website - unlike other airlines) about how and when to check in. They also did not read about how long it would take to get through security - so they have C boarding passes and they are the last ones to the gate...
The rest of us - your loyal base - LUV you for the way you are - please quit messing with what makes SW - Southwest and keep open seating (and can we PLEASE go back in time and change that whole Rapid Rewards use limitations thing????)
Thanks!
Terri in Jacksonville
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