Southwest Airlines Community

As a customer who regularly has to use many different airlines, I can say the number on difference for me is: the employee's genuinely seem to CARE. Yes things do occasionaly go wrong. But from the ticket agent to the flight attendant to the pilots to the ground crews, they all seem to be interested in fixing the problem. Flight running late? They work to make up time or help you make a connection. I can't count the number of times I've landed late on one of the OTHER airlines, only to sit on the taxi way waiting to be parked at the gate. Then waiting some more for the jet bridge to be placed and the door opened. Their complete teams just don't CARE that they are late. To the Southwest team: Thanks For CARING! Dave ... View more

Hi Jill, Question for you - Everyone knows southwest now flies from Denver, which is great. But when will you start routing some of those flights through Kansas City? A couple of nonstops a day would remove that great barrier (the state of Kansas) between me and the mountains! - dave ... View more

Using soft sided duffel bags as carryon helps a bunch as well. They are much more flexible as to where they will fit. They also have less of their space wasted by internal supports and structure. Of course the downside is you have to carry them as they don't have wheels. But then, if you can't carry it - Its Not Carryon! ... View more