02-15-2010
03:21 PM
This is terrible, it's not an explanation nor an apology. You messed up with your inconsistent policies, and now your paying for it. Your 100 dollar voucher and your apology isn't helping the ton of other people who you've unfairly discriminated against or forced to buy extra unused seats when they CAN put down the armrests and buckle their seatbelts.
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