03-06-2008
09:24 PM
9 Loves
It's bad enough to know that the current management of SWA has tosssed all consideration for their passengers to the wind with their boarding procedures and fare structures, but IT IS INCOMPREHENSIBLE THAT THE AIRLINE I TRUST ABOVE ALL OTHERS HAS THUMBED THEIR NOSE AT REQUIRED INSPECTIONS. I have TRUSTED YOU WITH MY LIFE for years as I fly. Do you care about your passengers at all anymore? What about your faithful employees who serve as crew? Are they "throw away" status too? I feel outraged, disappointed and betrayed. Herb and Colleen, they may have learned the business under your guidance and standards, but once you left, greed has replaced all the high standards you developed. So sad.
... View more
11-14-2007
04:51 PM
3 Loves
As a senior citizen with a husband who needs to board early due to medical conditions, may I add to the concern about famiies boarding after A group? He needs to be on an aisle seat due to a circulatory problem and another medical problem. He needs to get up several times during the flight due to those conditions. (Yes, he is healthy enough to fly and to travel in general, but he does need accommodations to travel in a healthly and safe manner.) He bruises easily, and I am now worried to pieces about him being jostled and bumped into as families load. We may be seniors, but we remember traveling with children. You are being so unfair to families and the other passengers by making families board after the A list. Why don't you take ten of your corporate staff, have each of them bring a child under one and a toddler along, carry the necessary items for those children to fly safely and to be occupied during a two to four hour flight. THEN tell us how deoightful your new boarding procedure is. There is evidently a lack of oxygen in the corporate headquarters preventing your brains' logistical systems from operating at full capacity. RECONSIDER THIS NEW FAMILY BOARDING PROCEDURE.
... View more
11-08-2007
04:23 AM
1 Love
I cannot belive that my beloved airline has just yanked the wonderful way we used to be able to travel out from under us. First, where are the senior fares? I am 66 years old and have traveled between PHX and MDW three times in five months to visit my 92 year old mother and to attend to her business affairs. I carry a fair amount of paperwork and medications with me. I used to catch a senior fare one-way on a moment's notice if my mother was in crisis. I'd get my A-pass as soon as boarding passes were available. I can't take a chance of the overhead racks being full, and then as I am already on board, having to hand over a suitcase with irreplaceable paperwork for shipping , let alone have the possiblity of it getting lost. because I got a C-pass and had to board when storage space was gone. You have forsaken the customers who have loved you and made you who you are, for MONEY! What happened to caring about your passengers? This new format does not speak well for the future of SWA. Herb, HELP! They know not what they do. We need you back at the helm.Up until today, I didn't fly anywhere unless SWA went there. The heck with that! Whatever airline has the cheapest fare, is now on my list. If I don't count, neither do you. I am truly disappointed that I have been kicked into the customer basement by an airline I have bragged about for years. Jan
... View more
As customers of Southwest Airlines for many years, we are disappointed to learn of the seating test occurring in San Diego. How is Southwest accommodating handicapped customers? My husband has neuropathy and needs an aisle seat. On the other hand, I do not want an aisle seat because my travel tote fits under the middle and window seats, but not under the aisle seat. In today's newspaper it said quoted a customer who was upset because passengers flying together were not seated together. Is this true? Why would my husband and I want to go on a vacation together and then sit apart for several hours as we fly to our destination? We live in Phoenix and were going to fly to San Diego for a short vacation in September. Based upon this SWA seating test, we have decided to drive instead. Since SWA is the most successful and the most profitable domestic airline, why would they even bother to emulate the less successful airlines?
... View more