Customer service was a problem, as southwest lost my bag and promised that it would be delivered that same evening. I called as it was getting late, and was immediately directed to a voice mail service which promised to get back to me asap. Another day has passed and 2 messages later I still have not received a phone call or my bag. I have had to place 2 more desperate requests via the reservations line hoping for a call back or a live operator. I am so disappointed with the customer service that I have just sold the Southwest stock that I used to own. What a shame.
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