I love the "we removed him for his own comfort part" how compassionate and thoughtful to be aware or Mr. Smiths comfort and your completely comfortable and not awkward in the least handling of this experience. You guys did a great job of easing his discomfort by humiliating him in front of a plane full of people. I can totally see your point, though a hour long flight in a tight seat is clearly more uncomfortable than any discomfort he could possibly feel due to his delay, aggravation and treatment.
This has to one of the weakest, substandard PR statements that I have had the displeasure of reading.
You have lost yet another customer permanently. But look at the bright side hopefully soon you will have plenty of open seats so that you can single out a group of people and "revenue" them!
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I love the "we removed him for his own comfort part" how compassionate and thoughtful to be aware or Mr. Smiths comfort and your completely comfortable and not awkward in the least handling of this experience. You guys did a great job of easing his discomfort by humiliating him in front of a plane full of people. I can totally see your point, though a hour long flight in a tight seat is clearly more uncomfortable than any discomfort he could possibly feel due to his delay, aggravation and treatment.
This has to one of the weakest, substandard PR statements that I have had the displeasure of reading.
You have lost yet another customer permanently. But look at the bright side hopefully soon you will have plenty of open seats so that you can single out a group of people and "revenue" them!
... View more
