My wife and I will look for other airlines now as we always get to the airport early so we do not have to sit in the back of the plane. You are only doing this to INCREASE PROFITS. This has nothing to do with CUSTOMER SERVICE... Remember, you owe your success to those you serve and what you are "testing" here is how to increase profits. It's sneaky, at best. Big mistake but so be it. We don't mind comparing airlines/rates and if we have to pay a bit more for what we want, that will be okay.
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