Dear Southwest,
For so many reasons, whenever we travel in the U.S., my retired husband and I try to fly Southwest. The service is great, we enjoy the occasional humor, and we feel safe.
For the same reasons, we use Southwest to fly our young grandchildren to visit us (by themselves) twice a year, and we feel good that they are treated with kindness, respect, and care.
The only point of annoyance is that most of the flights we pay for are theirs, and the money we spend on those flights counts for nothing toward our Rapid Rewards. True, the kids get points, but no one else flies them anywhere, so those are essentially wasted. Why can't the money we spend to buy tickets for anyone else on Southwest be counted toward our own Rapid Rewards? It all comes from our little bank account. We would appreciate your taking another look at this policy.
Sincerely yours,
Linda R. Christenson
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