02-16-2010
10:30 AM
Linda,
Your apology here is far more heartfelt than the one previously posted, and certainly far less insulting, but it is not without the veiled insult of not addressing the central issue of Kevin's particular case. As detailed at Kevin Smith's blog (http://silentbobspeaks.com/?p=393) the "too fat to fly" policy was never the issue here. His size, as per your admission to him, was not the actual reason he was bumped from the flight, it was merely the excuse the flight crew used in facilitating his bumping. That you will not publically admit this is the veiled insult in your above apology.
And to those commenters defending the person of size policy, Kevin isn't contesting the policy itself, but only its execution and the fact that he did not qualify for it as per SWA's own rules. That was not the reason he was removed from the flight. SWA just doesn't have the collective strength of character to admit this. Their moves at covering their own actions are indeed transparent and the longer they continue to do so the worse it will be for them when they eventually DO admit they were in the wrong. Until they do, it will be a very long time before I am a customer of SWA again. With the state the airline industry is in these days, I don't see how they can afford to lose any more customers than they have already.
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