01-09-2011
03:46 PM
2 Loves
Up until now, Southwest was the ONLY airline I flew for both business and pleasure travel. I am now seriously considering other carriers. Your fares are creeping upward and you are no longer the least expensive option in many of the markets you serve. And now, by changing the terms of the Rapid Rewards program, you are doing your loyal customers an injustice. Hello, Marketing folks: There is still time to cancel this nonsense and keep folks like myself from making the switch.
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