My father;s day would be much better if SWA could build a website that actual is easy to navigate with tools that don't require repetitive data entry, links that work, and so much more.
It is amazing to me how horrid the SWA main site is.....can't enter airport code, can't enter multiple trip messaging at once, click on an itnerary item and you can't go back to the other....have to start all over......and on, and on, and on.
There are times I get so frustrated, I actually stop during the booking process and go to another airlines, I pay a bit more, not always, but its worth the 15 to 30 minutes I save doing it.
Herb, please go see your online team, tell them its the 2000's, get a solid UI for the site, update your travel tools, fix the navigation breaks, and do all us father's a real service!
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