07-06-2007
02:31 PM
6 Loves
Recently, Fri 6/22-6/25/07, I had occasion to fly Southwest Airlines to Boise, ID from Columbus, OH via SLC. Although I had flown for the sad occasion of my beloved step-sister's funeral, thanks to you during all flight legs. I was able to able to "navigate" thru the airports (& facilities) with remarkable ease -- wheelchairs were provided in a timely manner & truly appreciated with my progressive M.S. Dx.. The staff very carefully prepared the ginger ale/water orders & admittedly, I enjoyed the peanut treats. However, the best of all, was the airplane staff''s very good humor & their ability to elicit chuckes from the passengers. All flight legs were "on time" & certainly that fact was TRULY valued & appreciated. It might also be mentioned that setting up this reservation was met with some challenges in revamping prior-made flight reservations--VERY professionally handled!
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Your staff took wonderful care of all facets of this personally difficult trip.. Sincere thanks to you all.
Eleanor M Inoue
6/22 #2606 CMH 4:55p MDW 5:00p
SW #1901 MDW 6:15p BOI 10:20p
6/25 #2591 BOI 6:25a MDW 11:50a
SW #596 MDW 5:15p CMH 5:15p
Conf #: CU6CJQ
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