02-15-2010
05:25 PM
You've lost another customer - I'm a 1K flyer on United and use SWA when convenient. Not any more. This blog "apology" is insulting to ANYONE who has ever been ridiculed or made to feel embarrassed by how they look or what they are, be it fat, asian, green-haired, pierced etc. SWA is a big bully who now got caught and is trying to avoid a PR nightmare. Too late!
If Kevin wasn't "famous" you would have gotten away with this deplorable behavior YET AGAIN! (http://www.gadling.com/2009/11/23/overweight-man-barred-from-flight-and-misses-uncles-funeral/) This poor guy missed his uncle's funeral because of you bullies!
Your policy is a joke and I hope you get bought by a more empathetic and professional company who knows how to deliver true customer service. Your attendants have always acted like they are better than us lowly travelers and now this proves that your pilots are a-holes too.
Thank you Kevin for fighting for your rights and ours!
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