I live in Raleigh and have always used SW for my partner and I when we make our trips to Orlando. She would rather drive or take the train, but the low cost and the 2 hour by SW versus 10 hours by car was a deciding factor. But having just purchased 2 roundtrip tickets for May, and her watching the hearings, I'll have to cancel the tickets because she refuses to get on a SW flight.
We've been together for 35 years and a fight over using SW is just not worth it, so I'm taking an extra couple days vacation time and we'll be driving. Thanks SouthWest for insulting a regular customer with your lies about maintenance.
Of course if SW had just fixed everything I would have reconsidered, but their trying to get the FAA inspectors fired is unexcuseable.
-Emma,
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