02-15-2010
04:06 PM
I think that this is just another example of big business failing to realize who makes their pay checks clear. In THIS case, your company picked on someone who was famous. What about for the rest of us who are not famous, but are paying customers? Would we get such a response? What if you fly with children, should they be put into cargo because they are too loud? Can you make customers check their cell phones in the overhead compartments or force customers with bad breath to brush before they sit next to me?
I don't think that anyone in the world would like to face the embarrassment that Mr. Smith has faced. I know I wouldn't. According to a statement made on his professional website, Mr. Smith fits into one seat, is able to lower the arms rests AND was able to fasten the belt. I think that as a CUSTOMER of your company he has gone above and beyond what would be expected of a customer. I think that your company has not done so.
I would personally have a problem flying anywhere these days. The costs continue to rise while the service decreases. You pay for air fare but what you get is no different than you get on a bus. Shame on you Southwest.
Next time I go to Florida, because of this situation, I guarantee I will NOT be using your airline. It's great that Kevin Smith is able to make a joke about something that isn't at all funny. It's humiliating, discriminatory, and just plain mean. Great job.
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