I want to share a very heartwarming story about an exceptional Southwest Airlines employee with a heart of gold. Her name is Terri L. Parker. My daughter was on college spring break this past week, developed a flu virus, and needed to fly home mid week. She took a cab to the Ft. Myers airport Wednesday evening to wait, while my husband tried to arrange a flight home to Louisville, KY. The first flight available was the following morning at 6:30 a.m. There were no hotel rooms available. With the exception of about five airport employees, she was alone for several hours, vomiting, with no place to neither lie down nor put two very heavy pieces of luggage, which she lugged back and forth to the restroom. We called her every 30 minutes. She cried and begged for us to come get her. We felt totally helpless. When the Southwest ticket counter opened, she made her way to check in luggage. She was shaking and nearly passed out. After explaining her desperate situation, Terri came to personally assist her and never left her side until she was on the plane and situated. Since our daughter was so weak, Terri arranged for a wheel chair and light snacks, stayed by her side and comforted her. Terri personally took her onto the plane and made her comfortable. She also communicated to our family on what was happening and assured us that she would take great care of our daughter and see her off. Since our daughter had a connecting flight, Terri made sure she would have assistance during that transition and until she arrived home, even approving a special pass for me to meet my daughter at the gate in Louisville. The first thing my daughter said to me upon arrival was, "Terri helped me and was so nice to me. She never left my side. She was so good to me." That afternoon, Terri made a phone call to our home to see how our daughter was doing. Wow! Talk about an Angel coming to the rescue when you don't think a situation can get any worse. Terri went way over and beyond to help our daughter and our family. We will forever remember her kindness and heart of gold. Thank you, thank you, Terri. And, Southwest Airlines...you are extremely fortunate to have Terri L. Parker as your employee. We feel very blessed to have met her.
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