I am on an airplane about 10 times each month. I can tell you from first hand experience that your current boarding system is
faster than any other airline I fly. The zone system doesn't work - and loading from back to front wasn't that efficient when
implemented. The only way to really get passengers in and seated quickly is not to allow wheel luggage. That is what takes
forever. I realize that this is only anecdotal evidence - but I have seen it over and over again. If you could assure passengers that luggage will not be lost, you would have less time loading passangers. United Express doesn't allow luggage - because there
is no room. Check out that system at O'Hare. Your seating system is the best; on a full load I can be in the C group and still sit in
the front of the plane in a middle seat. I am one of the first ones off - which is terrific for me. I luv to fly with you - keep up the good work and good luck with your test.
Eva Erskine Chicago, IL
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