Southwest did the right thing. Autism, Cerebral Palsy, or whatever the developmental disorder, it is the parent/guardians responsibility to keep the child in order, not the airlines. The airline's responsibility is to safely transport the passengers to their destination.
The family was denied boarding because the children were unruly not because of their medical conditions. The mother's own admission: “The children were out of control on the flight you know, they were restless, excited and worked up and they are kids,”.
I certainly hope Southwest does NOT do the typical corporate thing and apologize when they did nothing wrong.
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