I'm a skinny person, and although there's no way I would ever be affected by your "large passenger" policy, I will not be flying SWA anymore after this whole Kevin Smith affair. Why? It's not because I'm a KS fan (though I would gladly sit next to him on any flight), and it's not because I don't agree with your policy as a rule, as the last thing I want on any flight, after a screaming child, is a "large" person taking up the space I paid for.
But I will no longer give you my hard-earned dollars because in this entire affair, you have shown your lack of integrity as a company. You have refused to admit two simple things: that KS is NOT Too Fat To Fly as per your policy, and that the company, not he, were in the wrong in this situation.
Kevin Smith is asking you to reconsider your policy, but for me that's not an issue (although, have you considered that if you didn't try to save every penny by cramming in people like sardines into tiny seats and extended the seat size from 17 inches to say, 25, that would solve most of your problems?). I'm just asking for honesty, and until you can give me that, you won't have me on any of your flights.
P.S. Saying you've had the same policy for 25 years is hurting, not helping, your case. America and Americans have chanced A LOT in 25 years, and the fact that you haven't changed with the times shows an extreme lack of awareness on your part.
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