I personally had a very bad experience with how SWA handled the situation yesterday. I was on a business trip with plans to fly from San Francisco to San Diego. When I saw the news a few hours before the flight, I went online. My flight was already marked as delayed. I immediately called SWA customer service. There was an earlier flight that was also marked as delayed and with the delay would meet my needs. After I asked if the delays was due to the recall, the customer service rep assured me that the flight was delayed because of weather in Houston and was actually on its way to San Francisco. When I got to SFO, I found out that the flight was cancelled. I called customer service where someone else informed me that she could not tell the cause of the delay or cancellation. Someone is lying. Was it corporate policy? I don't care. I came back on United. I am waiting to see if SWA will refund my ticket automatically or if I will have to call.
As a business traveler, I have always flown SWA when I can. The true nature of a company comes out under adverse conditions. In my opinion, SWA did not come out with flying colors. I would have preferred the truth.
-A frequent San Diego traveler
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