02-16-2010
12:54 AM
That was a non-apology Linda. You're still blaming his size when it's clear that he met the requirements of the lowered arm rests and buckled the belt with an extension.
That nebulous mistakes-were-made kind of answer won't cut it here. As Mr. Smith pointed out, if you treat a well-known celebrity with a million and a half Twitter followers this way, imagine how you treat the average person who has a problem with your service.
You're just digging the hole deeper. Offer an unconditional apology, with no caveats and qualifications, and then rework your policy. That fact that it's been in place for 25 years just shows how out of date it is.
Wake up, before you lose more than you can survive.
Sincerely,
AverageHeightAverageWeight Guy, with a couple fat buddies.
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